Your Happiness is our Happiness!
Our Policies are as follows:
The customer must notify us within 7 days of receiving the item, if the item has any manufacturer defects, we will gladly accept the return for a refund, excluding the shipping/handling costs. Or, we will send you a brand-new one without any damages.
If the customer receives the incorrect item, we must be notified within 7 days of the item being received, and we will resolve the issue.
Returns that are sent back without prior auhtorization will be subject to a re-stock fee that will be subtracted from the refund. The re-stock fee will range from 25-50% depending on the specific situation.
Item Damaged or Lost During Transit Policy
Not very often, but from time to time, the courier will lose or severely damage a package during the delivery process.
We provide tracking numbers for each order shipment. Once the package has been accepted at the courier office, it is the responsibility of the shipping company to do their part to deliver the package to the customer.
If tracking number shows the item has been delivered, but the customer never received anything, or if the shipment is taking much longer than expected, the customer must contact their local courier with their tracking number to try and locate the package.
Sometimes the package will arrive back to our location labeled "Insufficient Address or Undeliverable." If we receive the package returned due to these factors, we will contact the customer to handle the situation.
While we make every effort to ensure that all information displayed on our website is correct, occasionally a typographical error can occur or merchandise pictured will be different from the actual item due to various quality and packaging issues. To continue our commitment of providing you with the best possible service, we will inform you of any known discrepancies when you place your order or as quickly as possible thereafter. We reserve the right to cancel or modify promotions at any time due to system or typographical error, fraud or other unforeseen problems.